All your smart device questions answered
Frequently Asked Questions
Browse through our comprehensive FAQs to learn more about features, setup and support options before making a purchase.
What types of smart devices do you offer?
We offer a diverse selection of IoT-enabled products, including smart thermostats, connected lighting systems, security cameras and multi-sensor packs designed for residential and small commercial use.
Do your devices work with popular home automation platforms?
Yes, our devices integrate seamlessly with major ecosystems such as Apple HomeKit, Google Assistant and Amazon Alexa, allowing unified voice control and app-based management.
How do I install a smart thermostat?
Installation typically takes 30–45 minutes: power down your HVAC system, remove the legacy thermostat, connect the SmartLivingPro unit to the wall wiring according to the quick-start guide and configure settings in the mobile app.
Is professional installation required?
Most customers can complete setup independently using our step-by-step video tutorials; however, you may engage a licensed electrician if you prefer expert assistance.
What payment methods are accepted?
We accept major credit cards (Visa, Mastercard), PayPal and bank transfers. Payment is processed through secure channels with industry-standard encryption.
Can I control devices remotely?
Absolutely. Once connected to your home network, devices can be monitored and controlled from anywhere via our mobile or web app.
What are the shipping options to Switzerland?
We offer standard delivery (3–5 business days) and express shipping (1–2 business days) within Switzerland. All shipments include tracking information.
How do returns and exchanges work?
If a product arrives damaged or fails to meet expectations, you can initiate a return or exchange request within 30 days of delivery. Please follow the instructions in our online return portal.
Are software updates included?
Yes, firmware and app updates are delivered over the air at no extra cost to ensure your devices remain secure and feature-rich.
How is my privacy protected?
We use end-to-end encryption for all data communications and adhere to GDPR requirements. Personal information is stored securely and never shared without consent.
Where can I get technical support?
Our support team is available via phone at +41 760 778 144 or email through the contact form on smartlivingproo.com. We also maintain an online knowledge base.
Can I purchase in bulk for a commercial project?
Yes. For volume orders or custom integrations, please contact our sales department to arrange pricing and delivery schedules tailored to your project.